"It’s a surprise every time – we don’t know who is coming and why. Sometimes people line up in front of the door, sometimes no one comes at all." Walter mackert knows what he is talking about . For the past two years, he has been sitting in the office of the "quartiersmanagement und beratungsstutzpunkt" on the second wednesday of every month at viktor-von- scheffel strabe 10.
He advises elderly citizens, helps them fill out forms, and arranges contacts. Before he moved into this new room on the first floor, seniors seeking advice could not be supported in the best possible way. "There was no possibility to talk in an undisturbed and confidential way, moreover barrier-free", he remembers. Often the discussions took place by telephone, in exceptional cases the seniors visited him at home or he took the time to make "home visits" himself to make. Now it fits.
In the bright, well-equipped office, he regularly receives people seeking advice between 2 and 3 p.M. Since 2007, walter mackert has been the city’s commissioner for seniors and people with disabilities. He also sees his task as being a link between seniors and the city council and city administration. And that this is not a useless pastime, but a necessity, shows the lively response.